FAQs

What is the story behind the donkey with a plunger on its head that you use for your logo?

Funny logo, serious training for Customer Success Managers.

Written by Todd Eby
Updated over a week ago

I have no experience with Customer Success, can this training help me?

Training designed to take you from zero to CSM Hero.

Written by Todd Eby
Updated over a week ago

I'm an experienced CSM, is this program for me?

We offer training to help no matter where you are at in your career.

Written by Todd Eby
Updated over a week ago

I want to transition into a CSM career, will your training help me?

Learn the fundamentals of Customer Success and earn a professional certification that will help you standout from the crowd.

Written by Todd Eby
Updated over a week ago

Is the cost of the exam included in the price?

Our training always includes the cost of certification in the price.

Written by Todd Eby
Updated over a week ago

Will work pay for this?

Use your companies education assistance program to pay for the course.

Written by Todd Eby
Updated over a week ago

Is your training program accredited?

There is no current organization that is certified to accredit Customer Success training programs.

Written by Todd Eby
Updated over a week ago

Do you offer a free trial?

Free trials are too limited to work for comprehensive training programs.

Written by Todd Eby
Updated over a week ago

Do you have any testimonials/reviews I can look at?

Customer Success Professionals love our training.

Written by Todd Eby
Updated over a week ago

Is there any way for me to see what the training looks like?

Take a look at our quick walk through to get a feel for the training and learning experience.

Written by Todd Eby
Updated over a week ago

Why can't I just read blog posts and become a better CSM?

You can't just read 100's of blogs and become an expert CSM.

Written by Todd Eby
Updated over a week ago

What sets your certification apart?

Built by Customer Success professionals, for Customer Success professionals like you.

Written by Todd Eby
Updated over a week ago

How is your certification different from Gainsight, etc.?

Raising the bar on Customer Success training and certification.

Written by Todd Eby
Updated over a week ago

Do I have to take your certifications in order?

Written by Todd Eby
Updated over a week ago

What does it mean when you say your certification is "Industry Recognized"?

Our Customer Success Manager training program is one of the most recognized across the Customer Success industry.

Written by Todd Eby
Updated over a week ago

Is the cost of certification included in your training?

Every training option we offer includes the cost of your initial certification.

Written by Todd Eby
Updated over a week ago

How long does it take to get certified?

Expect to spend 36-40 hrs. per certification level to get certified.

Written by Todd Eby
Updated over a week ago

Does my CCSM certification ever expire?

All CCSM expire after 2-years.

Written by Todd Eby
Updated over a week ago

What makes the SuccessCOACHING courses different from the other online training you offer?

What you need to know to choose the right training for your needs.

Written by Todd Eby
Updated over a week ago

How much do your 12-week SuccessCOACHING course cost?

Get 12-weeks of expert-led training for only $995.

Written by Todd Eby
Updated over a week ago

How often do you run your courses?

New 12-week SuccessCOACHING course starting each Quarter.

Written by Todd Eby
Updated over a week ago

Is my certification included in the cost of the course?

Your SuccessCOACHING course fees include the cost of your certification.

Written by Todd Eby
Updated over a week ago

How much time do I need to set aside for the course?

Expect to dedicate approximately 2-3 hrs. per week to get the most out of the course.

Written by Todd Eby
Updated over a week ago

Are your 12-week Customer Success training courses delivered live?

Customer Success courses featuring video training and live coaching.

Written by Todd Eby
Updated over a week ago

How do the live group coaching sessions work?

Our group coaching sessions are part lesson Q&A, part implementation discussion and part Ask Me Anything (AMA).

Written by Todd Eby
Updated over a week ago

What time are the live group sessions included in the course scheduled for?

Weekly live coaching sessions are scheduled for the same time/day each week.

Written by Todd Eby
Updated over a week ago

How much does your online Customer Success training cost?

We offer two online Customer Success training subscriptions designed for those that want to pursue a self-guided education.

Written by Todd Eby
Updated over a week ago

How is the subscription-based online training different from your 12-week course?

Learn with the approach that works best for your learning style.

Written by Todd Eby
Updated over a week ago

What's the difference between the Launch and SuccessTRAINING online training?

Written by Todd Eby
Updated over a week ago

What's the difference between the Solo and Team versions of your training?

Written by Todd Eby
Updated over a week ago

If I purchase Launch, can I upgrade to the full SuccessTRAINING subscription later on?

Start with Launch, upgrade to full-access with SuccessTRAINING.

Written by Todd Eby
Updated over a week ago

Who should attend your Customer Success workshops?

Customer Success workshops for CSMs, aspiring CSMs and CS Leaders.

Written by Todd Eby
Updated over a week ago

How much do tickets to your Customer Success training workshops cost?

Written by Todd Eby
Updated over a week ago

Where do you offer workshops?

Bringing Customer Success training to a city near you.

Written by Todd Eby
Updated over a week ago

What topics are covered in your workshops?

Learn the full SuccessCOACHING CCSM Level 1 curriculum in just 2-days.

Written by Todd Eby
Updated over a week ago

Is the cost of certification included in the ticket for your Customer Success workshops?

Two days of Customer Success training and your certification for one low price.

Written by Todd Eby
Updated over a week ago

Do you offer group discounts for your Customer Success workshops?

Bring your team; learn and get certified together.

Written by Todd Eby
Updated over a week ago

What types of payment do you accept?

When it comes to paying for your training you've got options.

Written by Todd Eby
Updated over a week ago

Do you offer a Money-Back Guarantee?

Try SuccessCOACHING for 14-days, 100% risk-free!

Written by Todd Eby
Updated over a week ago