All Collections
FAQs
Answers to Frequently Asked Questions about SuccessCOACHING.
J
A
ADoes SuccessCOACHING have a VAT?
Do you have examples of Canvases and Playbooks that you can share with me?
Is certification included with the subscription?
How do I access the MoT Podcasts and CSM Mastermind & Leadership replays?
Do you have a time limit on when the courses need to be completed?
What is the story behind the donkey with a plunger on its head that you use for your logo?
About our Training Instructors
I have no experience with Customer Success, would this training be helpful to me?
Do you offer SuccessCOACHING in a different language?
I'm an experienced CSM, is this program for me?
I want to transition into a CSM career. Will your training help me?
Is the cost of the exam included in the price?
Do you offer subtitles?
Will work pay for this?
Is your training program accredited?
Do you offer a free trial?
Do you have any testimonials/reviews I can look at?
Can I see what the training looks like?
Why can't I just read blog posts and become a better CSM?
CCSM Level 1 Launch Solo Subscription Discount.
Monthly Billing
Why is this an annual subscription?
Where do I find the Learner Assessment?
Is a Customer Success Career right for me?
How do I get certified?
What sets your certification apart?
Do I have to take your certifications in order?
What does it mean when you say your certification is "Industry Recognized?"
Is the cost of certification included in your training?
How long does it take to get certified?
Does my CCSM certification ever expire?
What distinguishes the Virtual Bootcamps, 12-week SuccessCOACHING Program, and On-Demand Programs from each other?
Launch program Solo Subscription pricing
Is completing CCSM Level 1 Launch a prerequisite for CCSM Level 2 Growth?
What makes the USF 12-week SuccessCOACHING program different from your other online training?
How much does your 12-week SuccessCOACHING course cost?
How much time do I need to set aside for the course?
How do the live Virtual Bootcamps and 12-Week SuccessCOACHING Program sessions work?
What time are the live group sessions for the 12-week SuccessCOACHING Program?
How much does a Team Subscription cost?
Program options for Solo Subscriptions, 12-Week SuccessCOACHING Programs, and Bootcamps.
How much does your 3 half-day Virtual Bootcamp cost?
How much is CCSM Level 2 Growth?
How much is CCSM Level 3 Strategic?
How much is the All-Access Bundle?
How much is CCSM Level 1 Launch?
What Level would you recommend enrolling in for someone with 3-5 years of experience?
Which CCSM Level would you recommend for a beginner?
How long does it take to complete each Level?
How much do your online Customer Success Solo Subscriptions cost?
What's the difference between the CCSM Level 1 Launch and All-Access online training?
If I purchase Launch, can I upgrade to the full All-Access Bundle subscription later?