SuccessCOACHING

Customer Success training for all learning styles and budgets.

Can you give me a quick overview of the Customer Success training you offer?

Does SuccessCOACHING have a VAT?

Jennifer Smith

Todd Eby

Andrew Marks

Answers to Frequently Asked Questions about SuccessCOACHING.

FAQs

Is certification included with the subscription?

Examples of Playbooks and Canvases can be found in our Resources section.

Do you have examples of Canvases and Playbooks that you can share with me?

How do I access the MoT Podcasts and CSM Mastermind & Leadership replays?

Do you have a time limit on when the courses need to be completed?

Our managing partners with 60+ years of combined Customer Success experience deliver the training.

About our Training Instructors

Funny logo, serious training for Customer Success Managers.

What is the story behind the donkey with a plunger on its head that you use for your logo?

Do you offer SuccessCOACHING in a different language?

Training designed to take you from zero to CSM Hero.

I have no experience with Customer Success, would this training be helpful to me?

We offer training to help no matter where you are at in your career.

I'm an experienced CSM, is this program for me?

Learn the fundamentals of Customer Success and earn a professional certification that will help you standout from the crowd.

I want to transition into a CSM career. Will your training help me?

Our training always includes the cost of certification in the price.

Is the cost of the exam included in the price?

Do you offer subtitles?

Use your companies education assistance program to pay for the course.

Will work pay for this?

There is no current organization that is certified to accredit Customer Success training programs.

Is your training program accredited?

Free trials are too limited to work for comprehensive training programs.

Do you offer a free trial?

See what our past students have to say about their training and its impact.

Do you have any testimonials/reviews I can look at?

Take a look at our quick walk through to get a feel for the training and learning experience.

Can I see what the training looks like?

You can't just read 100's of blogs and become an expert CSM.

Why can't I just read blog posts and become a better CSM?

CCSM Level 1 Launch Solo Subscription Discount.

Monthly Billing

Why is this an annual subscription?

learner assessment, pre-assessment, assessment

Where do I find the Learner Assessment?

Customer Success career, is it right for me?

Is a Customer Success Career right for me?

General FAQs

How do I get certified?

Built by Customer Success professionals, for Customer Success professionals like you.

What sets your certification apart?

Do I have to take your certifications in order?

Our Customer Success Manager training program is one of the most recognized across the Customer Success industry.

What does it mean when you say your certification is "Industry Recognized?"

Every training option we offer includes the cost of your initial certification.

Is the cost of certification included in your training?

Expect to spend 36-40 hours per certification level to get certified.

How long does it take to get certified?

Does my CCSM certification ever expire?

Certification FAQs

Differences amongst bootcamps, 12-week SuccessCOACHING programs, and on-demand programs.

What distinguishes the Virtual Bootcamps, 12-week SuccessCOACHING Program, and On-Demand Programs from each other?

Launch program is our Level 1 introductory course.  Enroll. How do I sign up?

Launch program Solo Subscription pricing

Is completing CCSM Level 1 Launch a prerequisite for CCSM Level 2 Growth?

What you need to know to choose the right training for your needs.

What makes the USF 12-week SuccessCOACHING program different from your other online training?

How much does your 12-week SuccessCOACHING course cost?

Expect to dedicate approximately 2-3 hours per week to get the most out of the course.

How much time do I need to set aside for the course?

Our group coaching sessions are part lesson Q&A, part implementation discussion and part Ask Me Anything (AMA).

How do the live Virtual Bootcamps and 12-Week SuccessCOACHING Program sessions work?

Weekly live coaching sessions are scheduled for the same time/day each week.

What time are the live group sessions for the 12-week SuccessCOACHING Program?

Team Pricing and all options for Team Subscription pricing.

How much does a Team Subscription cost?

Solo Subscriptions, Bootcamps, 12-Week SuccessCOACHING Programs

Program options for Solo Subscriptions, 12-week SuccessCOACHING Programs, and Bootcamps.

3 day bootcamp  virtual bootcamp 3 half-days

How much does your 3 half-day Virtual Bootcamp cost?

How much is CCSM Level 2 Growth?

How much is CCSM Level 3 Strategic?

How much is the All-Access Bundle?

How much is CCSM Level 1 Launch?

SuccessCOACHING Courses FAQs

What Level would you recommend enrolling in for someone with 3-5 years of experience?

Which CCSM Level would you recommend for a beginner?

How long does it take to complete each Level?

We offer a variety of online Customer Success training subscriptions designed for those that want to pursue a self-guided education.

How much do your online Customer Success Solo Subscriptions cost?

What's the difference between the CCSM Level 1 Launch and All-Access online training?

Start with Launch, upgrade to All-Access Bundle

If I purchase Launch, can I upgrade to the full All-Access Bundle subscription later?

On-Demand Online Training FAQs 

How much do tickets to your 3 half-day Virtual Bootcamp cost?

Where do you offer programs?

Two days of Customer Success training and your certification for one low price.

Is the cost of certification included in the ticket for your Customer Success program?

Bring your team; learn and get certified together.

Do you offer group discounts for your Customer Success programs?

Workshop FAQs

Difference between the Solo and Team subscriptions

What’s the difference between Solo and Team subscriptions?

When it comes to paying for your training you've got options.

What types of payment do you accept?

Payment FAQs

I paid for a subscription but haven’t received my login information.

Accessing the Learning Platform

Find answers and get help from Intercom Support and Community Experts

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