FAQs

Answers to Frequently Asked Questions about SuccessCOACHING.

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Written by Todd Eby
General FAQs

What is the story behind the donkey with a plunger on its head that you use for your logo?

Funny logo, serious training for Customer Success Managers.
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Updated over a week ago

I have no experience with Customer Success, can this training help me?

Training designed to take you from zero to CSM Hero.
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Written by Todd Eby
Updated over a week ago

I'm an experienced CSM, is this program for me?

We offer training to help no matter where you are at in your career.
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Written by Todd Eby
Updated over a week ago

I want to transition into a CSM career, will your training help me?

Learn the fundamentals of Customer Success and earn a professional certification that will help you standout from the crowd.
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Written by Todd Eby
Updated over a week ago

Is the cost of the exam included in the price?

Our training always includes the cost of certification in the price.
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Written by Todd Eby
Updated over a week ago

Will work pay for this?

Use your companies education assistance program to pay for the course.
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Written by Todd Eby
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Is your training program accredited?

There is no current organization that is certified to accredit Customer Success training programs.
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Updated over a week ago

Do you offer a free trial?

Free trials are too limited to work for comprehensive training programs.
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Do you have any testimonials/reviews I can look at?

Customer Success Professionals love our training.
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Written by Todd Eby
Updated over a week ago

Is there any way for me to see what the training looks like?

Take a look at our quick walk through to get a feel for the training and learning experience.
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Written by Todd Eby
Updated over a week ago

Why can't I just read blog posts and become a better CSM?

You can't just read 100's of blogs and become an expert CSM.
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Written by Todd Eby
Updated over a week ago